Terms and Conditions

These Terms and Conditions govern your access to and use of our site, including the information provided about ATM maintenance, repair, technical support, service requests, and related services.

By using our site or submitting a request through our online platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not use the site or submit a service request.

1. Our Services

We provide information and service coordination relating to the maintenance, diagnosis, repair, and technical support of automated teller machines. The availability, scope, timing, and cost of any service may depend on the equipment, fault, location, access conditions, required parts, and agreed service arrangements.

Information on our site is provided for general guidance and does not constitute a guarantee that a particular fault can be repaired, that a particular part will be available, or that a service will be completed within a stated timeframe unless expressly agreed in writing.

2. Service Requests and Access

When submitting a service request, you agree to provide information that is accurate, current, and sufficient to help us assess the reported issue. You are responsible for ensuring that authorised personnel can provide safe and lawful access to the relevant ATM, premises, equipment, and supporting systems.

• Do not submit false, misleading, abusive, or unauthorised requests.
• Do not use the portal to request access to funds, customer records, passwords, encryption keys, or other confidential banking information.
• Notify us of any known safety, security, environmental, or operational risk before work is arranged.

3. Customer Responsibilities

You remain responsible for the operation, security, custody, and regulatory compliance of your ATMs and premises. You must ensure that any requested work is permitted by the equipment owner, site operator, financial institution, and applicable authorities.

• Maintain appropriate physical security and protect ATMs from unauthorised access.
• Provide accurate equipment details and relevant fault information where available.
• Follow reasonable instructions intended to protect people, equipment, funds, and data.

4. Quotes, Charges, and Payment

Any quotation, estimate, call-out charge, parts charge, labour charge, or other fee will be subject to the specific service arrangement accepted by the customer. Estimates may change if inspection identifies additional faults, unsuitable equipment, concealed damage, unavailable parts, or work outside the original request.

Unless otherwise agreed, the customer is responsible for approved services and any reasonable costs incurred in responding to a request. Work may be paused where required approvals, access, payment, or necessary information has not been provided.

5. Equipment, Parts, and Results

Repair outcomes may be affected by equipment age, manufacturer specifications, software configuration, third-party systems, wear and tear, environmental conditions, and the availability of genuine or compatible parts. Replacement parts may be new, refurbished, or otherwise suitable for the agreed purpose, subject to the applicable service arrangement.

6. Site Use and Intellectual Property

All content on our site, including text, graphics, service descriptions, branding, and testimonials, is provided for lawful informational use. You may view and use the content for evaluating our services, but you must not copy, modify, publish, distribute, reverse engineer, or commercially exploit it without permission.

7. Testimonials and Third-Party Content

Testimonials and other third-party references are provided for illustrative purposes. Individual experiences may differ, and such content does not guarantee a particular service result, response time, or level of performance.

8. Privacy and Confidentiality

Information submitted through our site or service-request portal may be used to assess requests, arrange services, maintain records, improve our services, and meet legal or operational requirements. Do not submit cardholder data, personal identification numbers, passwords, security credentials, or other sensitive banking information through the site.

9. Availability and Security

We aim to keep our site and support portal available and secure, but we do not guarantee uninterrupted, error-free, or secure access. We may suspend, modify, or withdraw any part of the site for maintenance, security, operational, or legal reasons.

10. Disclaimers and Limitation of Liability

To the extent permitted by law, our site and its content are provided on an “as available” basis. We are not responsible for loss caused by inaccurate information supplied by a customer, unauthorised access to equipment or premises, third-party systems, customer-controlled configurations, delays outside our reasonable control, or misuse of repaired equipment.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law. Any agreed service liability will be subject to the relevant quotation, work order, or service agreement.

11. Suspension and Termination

We may suspend or refuse access to our site or service-request portal where there is suspected misuse, a security concern, unlawful activity, non-payment, or a material breach of these Terms and Conditions. Provisions concerning payment, confidentiality, intellectual property, liability, and governing law will continue to apply after access ends.

12. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, site, legal requirements, or business practices. Updated terms will apply from the time they are published on our site. Your continued use of our site after an update indicates acceptance of the revised terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Singapore. Subject to applicable law, the courts of Singapore will have jurisdiction over disputes arising from or connected with these Terms and Conditions or your use of our site.

14. Contact and Physical Address

For matters relating to these Terms and Conditions or our ATM maintenance and repair services, correspondence may be addressed to: