Privacy Policy

This Privacy Policy explains how our online platform and service request portal collect, use, disclose, retain, and protect personal data when you visit our site, request ATM maintenance or repair services, contact us, submit a support request, or interact with client testimonials and other site content.

This service is operated by the ATM maintenance and repair business responsible for this site. We provide maintenance, repair, technical support, and related information for automated teller machines. We handle personal data in accordance with applicable privacy laws, including the Singapore Personal Data Protection Act 2012, and, where applicable, the European Union General Data Protection Regulation.

Personal Data We Collect

Depending on how you use our site and services, we may collect the following categories of personal data:

• Your name, job title, organisation, business contact details, and service location.
• Details included in service requests, support enquiries, maintenance reports, repair records, and other communications.
• Account, portal, authentication, and access information required to provide support services.
• Information you choose to provide in testimonials, feedback, surveys, or other submissions.
• Technical information such as IP address, browser type, device details, operating system, approximate location, access times, and interactions with our site.
• Cookie and similar technology data, subject to your applicable choices and permissions.

How We Use Personal Data

We use personal data only for legitimate and disclosed business purposes, including:

• Responding to enquiries and managing service requests.
• Scheduling, delivering, documenting, and supporting ATM maintenance and repair services.
• Verifying users and securing the support portal.
• Providing technical assistance and maintaining service records.
• Improving our site, services, security, user experience, and operational processes.
• Publishing testimonials where we have an appropriate legal basis and, where required, your consent.
• Preventing fraud, misuse, unauthorised access, and other unlawful activity.
• Complying with legal, regulatory, accounting, audit, and safety obligations.

Legal Bases for Processing

Where the GDPR applies, we process personal data on one or more of the following bases: performing a contract or taking steps at your request before entering into a contract; complying with a legal obligation; pursuing legitimate interests that do not override your rights; protecting vital interests; or obtaining your consent where consent is required. You may withdraw consent at any time, although withdrawal does not affect processing carried out before withdrawal.

Cookies and Similar Technologies

Our site may use essential cookies to operate the platform, maintain security, remember preferences, and support the service request portal. With your permission where required, we may also use analytics or performance technologies to understand site usage and improve our services. You can manage non-essential cookies through your browser settings or any consent tools provided on our site. Disabling essential cookies may affect site functionality.

Disclosure of Personal Data

We may disclose personal data only when reasonably necessary for the purposes described in this policy. Recipients may include:

• Authorised employees, technicians, contractors, and service personnel.
• Technology, hosting, security, customer-support, analytics, and document-management providers acting on our instructions.
• Professional advisers, insurers, auditors, and financial or legal service providers.
• Government authorities, courts, regulators, or law-enforcement bodies where disclosure is required or permitted by law.
• A purchaser, successor, or other relevant party in connection with a merger, restructuring, financing, or transfer of business assets.

We do not sell personal data. We require service providers that process personal data for us to use appropriate safeguards and to process data only for authorised purposes.

International Data Transfers

Some service providers or recipients may process personal data outside Singapore or the country where you are located. Where required by law, we use appropriate safeguards, contractual protections, transfer mechanisms, or other lawful measures to protect personal data transferred across borders.

Data Retention

We retain personal data only for as long as reasonably necessary to provide services, manage the portal, maintain accurate service and business records, resolve disputes, enforce agreements, meet legal and regulatory requirements, and protect our legitimate interests. When personal data is no longer required, we securely delete it, anonymise it, or place it beyond practical use in accordance with our retention procedures.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal data from accidental loss, unauthorised access, alteration, disclosure, or destruction. No online transmission or storage system can be guaranteed to be completely secure. Please protect your portal credentials and notify us promptly through the available service channels if you suspect unauthorised access.

Your Privacy Rights

Subject to applicable law, you may have the right to request access to personal data we hold about you, correction of inaccurate or incomplete data, deletion of data, restriction or objection to certain processing, data portability, or withdrawal of consent. You may also have the right to complain to a competent data protection authority. We may need to verify your identity before responding and may retain information where legally permitted or required.

Third-Party Sites and Services

Our site may contain links, integrations, or references to third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or handling of personal data. Review those policies before providing personal data to third parties.

Children’s Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal data from children where collection is prohibited by law. If you believe a child has provided personal data to us, please request its review and deletion through the contact details below.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or data practices. The updated policy will be published on our site, and material changes will be communicated through appropriate channels where required by law. Your continued use of our site after an update means that you acknowledge the revised policy.

Contact and Privacy Requests

For questions about this policy or to submit a privacy request, write to us at the following physical address:

Eng Kong Place
Singapore 599123
Singapore